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FAQ

Not at this point.  You can place a new order and send an email to info@fikrfree.com with your order number and the use case. We will review and get back to you on the feasibility of waving off the delivery charges of your second order.

You will need to cancel the existing order and place a new one if the scheduled start date is more than 48 hrs. If it is past the 48 hrs window or if you would like to extend the period after the delivery, you can reach out to us at info@fikrfree.com

Please get in touch with FikrFree help line, we will address your concerns with immidiate effect. However, we assure working products, as we do an indetail check before we deliver.

FikrFree allows you to cancel your order 2 days before your actual travel date. In case you cancel the order within 2 days of your travel date, there is a cancellation fee of INR 100 for all the orders. The policy remains same for rental products.

The deposit amount will be refunded in three business days after the end of rental period.

Please get in touch with FikrFree support team, we can arrange the delivary of the same (or a new one) product to your destination at the earliest. However, it may take some time for us to procure the product. Shipping charges are additional.

All our products are sanitized to the highest degree of safety standards. We treat the hygiene and safety of the products as our top priority. Each product undergoes a three-stage cleaning process with baby safe cleaning solutions. 

We have convenient pick up and drop points at city centres in Goa. Contact us for more information. 

We operate only in Goa as of today. But watch out this space as we plan to add more tourist destinations shortly.

The extent of the damage will be checked and the same will be deducted from the security deposit. 

Yes, we do accept COD.

FikrFree has partnered with industry best payment gateway and is completely safe. 

A nominal cancellation charges will be charged if an order is cancelled within 24 hrs. This is collected as the rental product is held for you which cannot provided to other interested customers. 

If you have placed an order which is supposed to be delivered within next 24 hrs from the time of placing the order, in that case, your order comes under express delivery. This charges may vary time to time.

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